FAQ

To get hold of us

Please call  +6421778633, please be aware of time difference.

Po Box 46 Greenhithe, Auckland, New Zealand 0756

info@rukublades.com

What foot pocket size am I?

The thickness of booties you intend to wear should be considered when making a selection. The pocket sizes have allowed for a 3mm soft sock

Please click on our SIZE CHART

How long will it take to make some custom blades

This takes around 4 to 6 weeks

How do I exchange my item(s)?

How do I know when my order is dispatched?

As soon as your order has been dispatched we will send you an email with your tracking details, so you can track at any stage.

I haven’t yet received my order and it has been sent, what can I do?

You need to contact the courier company with your tracking details. 

My gear has been delivered damaged, what do I do?  

Please contact us immediately,  also please refer to the Returns Policy

Please click on our RETURNS POLICY

I have purchased before but can’t login to my account, what should I do?

If you are having trouble logging in or have forgotten your password, please select the ‘forgot password’ option. This will allow you to re-set your password. If you are unable to remember the email address you used, please contact us and we will be able to find your account using your name.

How do I stay up to date with Rukus latest products and information?

If you would like to stay up to date with Ruku, we would love you to sign up to our Ruku e-newsletters. You will be the first to hear about Ruku's, product releases, online offers and exclusive discounts. You can sign up to Ruku's e-news HERE.

Please click on our NEWS-LETTER SIGN UP