Privacy Policy

We realise that some people will be worried about entering their personal information via the Internet, and it’s with that in mind that we’ve taken every precaution necessary to ensure all your details are as safe as can be. We firmly believe in your privacy and the security of your personal information. Information entered in to the site, whether it’s for an order or for the mailing list, is not sold, rented or distributed to anyone.

We understand that online ordering can be a scary thought, some people cover the eftpos machine when entering their pin and we can only imagine how apprehensive one could be when handing over their credit card details, but we pride ourselves with our great security measures. You can rest assure your transactions are safe with us.

Credit Card transactions are always a big worry for users, and we’ve taken every measure to make sure you feel completely at ease. All of our credit card transactions are processed by the best practise online payment system DPS (Direct Payment Solutions) in a secure payment gateway. Ruku do not actually receive or hold your credit card details, your details are handled by DPS, and are only used when being transmitted to the appropriate credit card agency for processing. We only receive the first six and last two digits of your credit card, just to help identify your orders.

We receive information when you interact with and use our website.  We use server logs and different Web analytic tools to help us record this information (including ‘cookies’, ‘pixel tags’ and other anonymous identifiers).  These tools may gather information such as what browser and operating system you use, the URL of the site from which you came and the site to which you are going when you leave our website, search terms, your location and what content, products and services are viewed when visiting or registering for services on our website.
 

We also use third party service providers (for example, Google) to help us track the effectiveness of our website, generate visitor traffic and to display targeted advertising.These advertisements may collect anonymous information about your visits to the website on which such advertisement is placed, your interaction with these ads and the products and services offered by us and others through the use of a cookie (such as a Google Analytics or Double Click cookie) pixel tag or other web technologies.  We, Google and other selected marketing organisations and may use this anonymous information to inform, optimise and provide targeted advertisements to you.